FAQ's
Frequently Asked Questions (FAQ)
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🚚 How long does shipping take?
Delivery time depends on your location:
- USA: 7–15 business days
- Europe: 7–15 business days
- Other countries: 10–20 business days
Due to high demand, processing or shipping delays of 2–5 business days may occasionally occur.
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💰 Do you offer free shipping?
Yes! We offer free worldwide shipping on all orders. No minimum purchase required.
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📦 Where is my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to track your order at any time.
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🔁 Can I return my product?
Yes. You can request a return within 30 days of delivery if the product is unused and in original condition.
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💸 When will I receive my refund?
Approved refunds are processed within 5–10 business days and returned to your original payment method.
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📱 How can I contact you?
You can reach us anytime via:
📧 Email:
"shoplityc@gmail.com" (mailto:shoplityc@gmail.com?subject=Petyrea%20Support%20Request)
💬 WhatsApp (Fast Support):
👉 https://wa.me/905015483169?text=Hello%20Petyrea%20Support%2C%20I%20need%20help%20with%20my%20order
We usually respond within 24–48 hours on business days.
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❗ My order is delayed, what should I do?
If your order is delayed beyond the estimated delivery time, please contact us immediately via email or WhatsApp. We will assist you as fast as possible.
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Thank you for shopping with Petyrea ❤️